Compulsory Requirements
- 4 years relevant National and/or International Certificate and/or Diploma in Beauty Therapy (preferably CIDESCO, SAAHSP, ITEC, body and facial electricals)
- Grade 12 / Matric
- Minimum of 3 year’s practical experience in a professional beauty salon/spa environment
- Must be mature, responsible, passionate and target driven
- Must be well-groomed to present the brand and neat.
- Strong verbal and written communication skills
- Must be a Team player, reliable, energetic, goal driven and well-spoken.
- Special conditions of employment:
- Computer Literate
- Willing and able to work retail hours
- Non-smokers only please
- Clear criminal records
- Own transport or Stellenbosch based
- Main Duties and Responsibilities:
- To greet the guests at reception and assisting with post treatment sales.
- To co-ordinate with the therapists regarding the daily appointments by allocating the time accordingly.
- To record all guests & treatment details for the data base.
- Answering of the phone and all emails, scheduling of appointments.
- Assist the guests in selecting their treatment & explain the treatment procedures.
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
- Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
- Suggest and promote retail products or additional services.
- Strive to achieve the highest standards through continuous education in treatments.
- Provide the guests with high quality of service at every stage of their spa experience.
- Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
- To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
- Appropriately prepare and setup spa treatments in the Spa.
- To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
- Maintain equipment and inventory of products.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
- Assist with accurate monthly stock taking in the absence of the Spa Manager.
- Ensure that the correct uniform is worn and a high standard of personal appearance and hygiene is maintained.
- Ensure the Spa Manager is kept informed of any developments and guest queries.
Starting date: asap
Salary offered: R8000 basic per month
Commission structure: 10% commission on treatments and retail
Please forward your CV, including contactable references and recent photo to:
doreenhallhr@webmail.co.za
Subject line: Spa