Spa Receptionist/Therapist - 8000

Wednesday, 18 May, 2022

Compulsory Requirements

  • 4 years relevant National and/or International Certificate and/or Diploma in Beauty Therapy (preferably CIDESCO, SAAHSP, ITEC, body and facial electricals)
  • Grade 12 / Matric
  • Minimum of 3 year’s practical experience in a professional beauty salon/spa environment
  • Must be mature, responsible, passionate and target driven
  • Must be well-groomed to present the brand and neat.
  • Strong verbal and written communication skills
  • Must be a Team player, reliable, energetic, goal driven and well-spoken.
  • Special conditions of employment:
    • Computer Literate
    • Willing and able to work retail hours
    • Non-smokers only please
    • Clear criminal records
    • Own transport or Stellenbosch based
  • Main Duties and Responsibilities:
    • To greet the guests at reception and assisting with post treatment sales.
    • To co-ordinate with the therapists regarding the daily appointments by allocating the time accordingly.
    • To record all guests & treatment details for the data base.
    • Answering of the phone and all emails, scheduling of appointments.
    • Assist the guests in selecting their treatment & explain the treatment procedures.
    • Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
    • Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
    • Suggest and promote retail products or additional services.
    • Strive to achieve the highest standards through continuous education in treatments.
    • Provide the guests with high quality of service at every stage of their spa experience.
    • Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
    • To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
    • Appropriately prepare and setup spa treatments in the Spa.
    • To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
    • Maintain equipment and inventory of products.
    • Acknowledge and respond to relevant customer queries, needs and expectations.
    • To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
    • Assist with accurate monthly stock taking in the absence of the Spa Manager.
    • Ensure that the correct uniform is worn and a high standard of personal appearance and hygiene is maintained.
    • Ensure the Spa Manager is kept informed of any developments and guest queries.

Starting date: asap

Salary offered: R8000 basic per month

Commission structure: 10% commission on treatments and retail

Please forward your CV, including contactable references and recent photo to:

Subject line: Spa