Experienced Restaurant Manager wanted for Stellenbosch Restaurant opening soon

Thursday, 19 May, 2022
Amy     0218873606
Stellenbosch  

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Waiters, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

  • Coordinate daily Front of House and Back of House restaurant operations
  • Deliver superior service and maximise customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organise and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waiters
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Relevant professional qualifications will be an advantage

Remuneration

  • Salary negotiable depending on expertise
  • Candidates to advise on their salary expectation


To apply, forward your CV to amy@rank.co.za