Front of House Assistant Manager - Stellenbosch - market related

Thursday, 19 May, 2022
Magdene Hoon     0764207288
Stellenbosch  

An exiting career opportunity exists at a Wine Estate in Stellenbosch for an energetic and enthusiastic Front of House Assistant Manager to assist the Front of House Manager to fully operate our Tasting Room and will be reporting directly to the Front of House Manager

Hospitality:

 Assisting in managing the floor and maintaining high service level of staff

  • Host tours, lunches and tastings, especially for VIP groups
  • General waitron duties and tasks
  • Assist Front of House Manager in arranging functions - tasting room, meetings, staff functions, marketing functions, evening functions
  • Liaise with kitchen regarding operations in tasting room (e.g. if tables are full etc.)
  • Take part in the leadership team by providing a high level of service and training Tasting Room Assistants to do the same

 Administration:

 Conducting opening and closing duties of tasting room

  • Assisting in stock take, control and reconciliation of the tasting room stock
  • Assisting Front of House Manager in daily cash-ups and responsible for cash-up when Front of House Manager is not present
  • Data Capturing
  • Report any low stock levels of food or beverages to the Front of House Manager
  • Report maintenance issues in tasting room to Front of House Manager
  • Ensure that Tasting Room is clean and that the Cleaner is operating effectively

 Sales & Marketing:

         Check that all details on shipping forms are filled in correctly

  • Drive sales targets and motivate Tasting Room Assistants to do the same
  • Promote the Wine Club to visitors
  • Provide relevant information to be published on social network sites e.g. famous people visiting the Tasting Room

 Qualifications and experience:

 Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)

Previous experience in a winery tasting room

 Competencies:

 Service orientation:

 Independently anticipates and meets client’s needs

  • Takes the initiative to solve client’s problems
  • Coaches others on achieving outstanding client service

 People management:

 Supports, encourages & develops team members                 

  • Holds team members accountable for goal achievement

 Accuracy, Quality:

 Output is accurate and error free

  • Ensures that deadlines are met

 Networking:

 Builds rapport and puts people at ease

  • Is engaging and enthusiastic
  • Is comfortable having to persuade others