Front and back of house Manager - Stellenbosch

Tuesday, 2 August, 2022
anonymous    
Stellenbosch  

The purpose of this position is to execute the delivery of the Stellenzicht Wines hospitality experience, to meet and exceed customer expectations in the tasting room wine and food offering, to execute Functions, and to assist the Front of House Manager to manage and control the pool of tasting Room Assistants.

Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.

 

Reporting line:

Position reports to the Front of House Manager

Duties and responsibilities:

 

-    Assisting FOH manager to fully operate the Tasting Room

 

Hospitality:

 

  • Assisting in managing the floor and maintaining high service level of staff
  • Host tours, lunches and tastings, especially for VIP groups
  • General waitron duties and tasks
  • Assist Front of House Manager in arranging functions - tasting room, meetings, staff functions, marketing functions, evening functions
  • Liaise with kitchen regarding operations in tasting room (e.g. if tables are full etc.)
  • Take part in the leadership team by providing a high level of service and training Tasting Room Assistants to do the same

 

Administration:

 

  • Conducting opening and closing duties of tasting room
  • Assisting in stock take, control and reconciliation of the tasting room stock
  • Assisting Front of House Manager in daily cash-ups and responsible for cash-up when Front of House Manager is not present
  • Data Capturing
  • Report any low stock levels of food or beverages to the Front of House Manager
  • Report maintenance issues in tasting room to Front of House Manager
  • Ensure that Tasting Room is clean and that the Cleaner is operating effectively

 

Sales & Marketing:

           

  • Check that all details on shipping forms are filled in correctly
  • Drive sales targets and motivate Tasting Room Assistants to do the same
  • Promote the Wine Club to visitors
  • Provide relevant information to be published on social network sites e.g. famous people visiting the Tasting Room

 

Qualifications and experience:

 

Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)

Previous experience in a winery tasting room

 

Competencies:

 

  1. Service orientation:

 

  • Independently anticipates and meets client’s needs
  • Takes the initiative to solve client’s problems
  • Coaches others on achieving outstanding client service

 

  1. People management:

 

  • Supports, encourages & develops team members                 
  • Holds team members accountable for goal achievement

 

  1. Accuracy, Quality:

 

  • Output is accurate and error free
  • Ensures that deadlines are met

 

  1. Networking:

 

  • Builds rapport and puts people at ease
  • Is engaging and enthusiastic
  • Is comfortable having to persuade others

Please forward your CV to Magdene@ernieelswines.com.  Only shortlisted candidates will be contacted