Guest Relations Officer - 5* Iconic Wine Estate, Stellenbosch

Tuesday, 14 November, 2023

My 5* client in Stellenbosch is recruiting for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of guests and assists fellow colleagues of different departments if need be.


  • Welcome and introduce the establishment & all its outlets to guests;
  • Check-in / check-out procedures
  • Pass all relevant guest info to various departments as required
  • Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
  • Ensuring that all guest information and rates are correct;
  • Guests’ liaison to all walk-in guests
  • Update guests’ profiles on Protel;
  • Report maintenance concerns to the manager on duty
  • Prepare welcome letters and registrations cards;
  • Manage:
    • Day sheet – guests itinerary document;
    • Guests' daily Call log;
    • Calls and guest concerns;
  • Assist reservations team with guests’ bookings & messages;
  • Assist Spa, Housekeeping and restaurant when required;
  • Taking lunch and dinner bookings on Dine-plan as required;
  • Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
  • Ensure all transfers are booked, tracked and charged
  • Required 2 Night audit duties per month


  • Hospitality Certificate/Diploma;
  • Min2-3 years experience in a similar role;
  • Very strong PC & admin skills;
  • Strong customer service orientation
  • Excellent people skills;
  • Comfortable in dealing with very distinguished clientele;
  • Impeccably groomed
  • Friendly, helpful and outgoing;
  • Natural warmth and friendliness;
  • Punctual & self-disciplined;
  • Extreme attention to detail;
  • Reliable transport to and back from work

Competitive market-related salary on offer, including benefits

To apply, please email CV’s  with GUEST RELATIONS OFFICER in subject line to stating your current gross ctc monthly salary + notice period