Host/Hostess

Purpose & overall relevance of the position:

Ensure guests are feeling welcomed, cared for and valued by creating a warm and welcoming environment for patrons when entering the establishment.

Reporting to the Restaurant Manager the successful candidate will be a well-groomed individual with a passion for people and wine to join our team. 

RESPONSIBILITIES:

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations walk-ins, telephone or through online platform.
• Manage dine plan profile.
• Escort customers to assigned areas.
• Provide menus to guests.
• Greet guests upon departure.
• Maintain a clean reception area.
• Assist guests who require extra attention.
• Answer incoming calls and address guest’s queries.
• Ensure that all policies and procedures are implemented and adhered to.
• Ensure a safe working environment.
• Receipt and verify stock on an ad hoc basis.
• Assist with stock taking, cash-up preparation and other administrative duties as and when required.

SKILLS AND QUALIFICATIONS:

• Grade 12 with at least 2 years’ experience in Hospitality Industry.
• At least 2 years-experience in the Hospitality industry.
• Understanding of restaurant etiquette.
• Customer service skills.
• Flexibility to work shifts, weekends, and Public Holidays as per shift roster.
• Computer Literate (MS office, Outlook, Powerpoint).
• SAP/Fraxion experience would be advantageous.

ATTRIBUTES:

• Excellent communication skills
• Very well presented.
• Friendly with an outgoing personality
• Ability to work independently as well as in a team.
• Good listening and problem-solving skills.
• Good aptitude
• Motivated and self-driven individual
• Strong organizational skills with the ability to monitor the entire dining and wine tasting area.

PLEASE SUBMIT APPLICATION TO:

A detailed CV and proof of highest qualification can be emailed to: recruitment@dgb.co.za.

Closing date: 27 November 2023.  Preference will be given to candidates that fit the EE plan requirements.  Disabled candidates that meet the selection criteria are encouraged to apply for this position.