Retail Manager Wanted | Franschhoek Wine Tram

Tuesday, 21 November, 2023
Ryan Joubert     0826090137

Job Title: Retail Manager

Company: Franschhoek Wine Tram

Location: Franschhoek, Western Cape, South Africa

Salary: Market-Related

About Us:

Franschhoek Wine Tram is a renowned name in the heart of the Western Cape's wine country. We offer visitors an enchanting journey through the picturesque vineyards of Franschhoek, and now we're seeking a talented Retail Manager to lead our team in providing exceptional service to our guests.

Role Overview:

As the Retail Manager, you will be responsible for managing a team of department staff, ensuring top-notch customer service, overseeing all aspects of retail management, cafe operations, and effectively managing relationships with suppliers.

Key Responsibilities:

  • Cafe Operations: Manage all aspects of the cafe's daily operations, inventory control, quality assurance, and oversee product display and sales.
  • Retail Management: Manage the retail areas of the terminals. Including but not limited to the selection of stock, visual merchandising, evaluating performance of stock and caretaking sales performance.
  • Supplier Management: Build and maintain strong relationships with cafe and retail suppliers, ensuring timely deliveries, quality products, and cost-effectiveness.
  • Team Leadership: Lead, train, and motivate cafe and retail staff, ensuring high standards of service, cleanliness, and professionalism.
  • Customer Service: Ensure a welcoming and customer-centric atmosphere, addressing guest inquiries and feedback promptly and professionally.
  • Menu and Product Management: Collaborate with vendors, manage inventory and manage product selection, stocking, and displays.
  • Financial Management: Monitor and control expenses, optimize pricing, and contribute to achieving revenue targets for both the cafe and retail sections.

Qualifications and Requirements:

  • Bachelors in hospitality, retail or commerce.
  • Proven experience in cafe and retail management.
  • Own vehicle and drivers license
  • Strong customer service orientation and excellent communication skills.
  • Understanding of food and beverage industry trends, as well as retail management principles.
  • Proficiency in cafe, retail, and supplier management software and tools.

If you have a passion for exceptional cafe and retail management, the ability to manage supplier relationships effectively, and the drive to lead a team in delivering outstanding service, we encourage you to apply for this exciting opportunity. Kindly forward your CV to

We appreciate all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Ability to commute/relocate:

  • Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Email your application to