Job Title: Retail Manager
Company: Franschhoek Wine Tram
Location: Franschhoek, Western Cape, South Africa
Salary: Market-Related
About Us:
Franschhoek Wine Tram is a renowned name in the heart of the Western Cape's wine country. We offer visitors an enchanting journey through the picturesque vineyards of Franschhoek, and now we're seeking a talented Retail Manager to lead our team in providing exceptional service to our guests.
Role Overview:
As the Retail Manager, you will be responsible for managing a team of department staff, ensuring top-notch customer service, overseeing all aspects of retail management, cafe operations, and effectively managing relationships with suppliers.
Key Responsibilities:
- Cafe Operations: Manage all aspects of the cafe's daily operations, inventory control, quality assurance, and oversee product display and sales.
- Retail Management: Manage the retail areas of the terminals. Including but not limited to the selection of stock, visual merchandising, evaluating performance of stock and caretaking sales performance.
- Supplier Management: Build and maintain strong relationships with cafe and retail suppliers, ensuring timely deliveries, quality products, and cost-effectiveness.
- Team Leadership: Lead, train, and motivate cafe and retail staff, ensuring high standards of service, cleanliness, and professionalism.
- Customer Service: Ensure a welcoming and customer-centric atmosphere, addressing guest inquiries and feedback promptly and professionally.
- Menu and Product Management: Collaborate with vendors, manage inventory and manage product selection, stocking, and displays.
- Financial Management: Monitor and control expenses, optimize pricing, and contribute to achieving revenue targets for both the cafe and retail sections.
Qualifications and Requirements:
- Bachelors in hospitality, retail or commerce.
- Proven experience in cafe and retail management.
- Own vehicle and drivers license
- Strong customer service orientation and excellent communication skills.
- Understanding of food and beverage industry trends, as well as retail management principles.
- Proficiency in cafe, retail, and supplier management software and tools.
If you have a passion for exceptional cafe and retail management, the ability to manage supplier relationships effectively, and the drive to lead a team in delivering outstanding service, we encourage you to apply for this exciting opportunity. Kindly forward your CV to gm@winetram.co.za.
We appreciate all applicants for their interest, but only those selected for an interview will be contacted.