Front Office Reception / Guest Assistant : 5-Star Boutique Property (Franschhoek)

Saturday, 10 February, 2024
Zelda Oelofse-Cornthwaite     0823996381
Franschhoek  
This 5-Star property is situated in the heart of Franschhoek and offers dynamic career opportunities to positive, vibrant and energetic individuals. Seeking an experienced Front Office Reception / Guest Assistant to join their team.
 
You will excel in this role if you are presentable, professional and highly guest and service orientated with excellent guest relation skills, willingness to go the extra mile with the aim to exceed guests’ expectations.
 
Key Responsibilities:
 
• Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
• Concierge services (Booking of restaurants, transport, etc.)
• Recommendations, upselling and cross selling including partner experiences
• Positive interdepartmental and colleague communication
• Monitor O status and management accounts
• Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
• Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests
 
Remuneration Details:
 
• Competitive Basic with add-on benefits
 
Herewith the APPLY LINK with detailed information: https://pmrecruitment.co.za/jobs/front-office-reception-guest-assistant-5-star-boutique-hotel-franschhoek/
 
Email your CV and Supporting documents to Zelda at info@pmrecruitment.co.za
 
PICK ME RECRUITMENT • 082 399 6381
View more vacancies: www.pmrecruitment.co.za
 
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