Quality Coordinator (Middle East/Far East) - Fruit Industry - Stellenbosch

Key Performance Area

Key Activity

Key Result Indicator

Accreditations and market/client specific requirements/protocols

· Study and communicate client contracts and technical requirements

· Market/client specific label, marking & inner-packing requirements

· Knowledge and understanding of market specific protocols and requirements

· Assist Growers/Packing facilities in accreditations. (Internal audits)

· Control and manage MRL’s for various markets

· Cover all technical fields of contract.

· Need to adapt to structure and system changes, trends and industry information.

· Incorporate requirements into packing guides

· Keep up to date with their latest requirements and build relationship.

· Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals.

Effective handling and processing of quality feedback/information

· Analyse arrival report information and file all reports.

· Flag problem fruit on QX.

· Verification and quantification of claims

· Internal quality reporting.

· Compile claim reports to growers

· Manage disputes and conflict relating to impact of quality on supplier payments.

· Calculate correct claim values

· Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions

· Prevent risk on supplier payments for fruit with quality problems.

· Report on quality issues during the weekly Ops meeting. Claim resolution and settlement within 28 days.

· Compile claim reports

Marine insurance claims

· Log claims with insurers

· Follow marine claim procedures

· Gather evidence and documents to support claims

· Compile claim letter and supporting documentation per claim

· Efficient recovery of losses from service providers

· Identify actions to prevent reoccurrence, in collaboration with Logistic service providers and SC

Fruit inspections

· Inspecting fruit at source, port or market. Organizing third party inspections through internal & external service providers.

· Process inspection information.

· Pre-shipment quality control and appropriate action to be taken if necessary.

· Compile and upkeep of supplier’s quality profiles

General functions

· Attend workshops and industry meetings.

· Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc. List special market PUC’s.

· Familiarize yourself with market phytosanitary requirements and NDA specifications

· Remain informed of changing or new industry developments and/or requirements.

· Compliance to export / market requirements.

· Familiarize yourself with market phytosanitary requirements and DAFF.