Tasting Room Ambassador

Tuesday, 14 May, 2024
Tamzin    
Stellenbosch  

DeMorgenzon is a prestigious winery dedicated to producing exceptional wines that reflect the unique terroir of our region. Located in Stellenbosch, our vineyard is renowned for its premium wines and commitment to providing guests with unforgettable tasting experiences.

Position Overview:

We are seeking a passionate and service-oriented individual to join our team as a Casual Tasting Room Assistant. This position offers an exciting opportunity to gain hands-on experience in the wine industry while providing support to the tasting room team. The ideal candidate is enthusiastic, personable, and eager to learn about wine and hospitality.

Key Responsibilities:

  1. Customer Service: Greet guests warmly and assist with seating arrangements, pouring wines, and answering basic questions about our wines and winery.
  2. Assist Tasting Room Manager: Support the Tasting Room Manager in day-to-day operations, including setting up tasting stations, restocking inventory, and maintaining cleanliness throughout the tasting room.
  3. Wine Education: Learn about our wines, vineyard practices, and winemaking processes to provide basic information and recommendations to guests.
  4. Sales Support: Assist with processing transactions, handling credit card payments accurately, and promoting wine and merchandise sales.
  5. Event Support: Assist with the setup, service, and breakdown of on-site events, including tastings, wine releases, and private functions.
  6. Facility Maintenance: Help maintain the cleanliness and organization of the tasting room space, kitchen, and bathrooms to ensure a pleasant environment for guests.
  7. Adherence to Policies: Follow all company policies and procedures, including responsible beverage service guidelines and health and safety regulations.

Qualifications:

- Enthusiasm for wine and hospitality with a desire to learn and grow in the industry.

- Excellent customer service and communication skills, with a friendly and approachable demeanour.

- Ability to work effectively in a fast-paced environment and collaborate with team members.

- Basic math skills and attention to detail for handling transactions and inventory.

- Flexibility to work weekends, holidays, and evenings as needed.

- Reliable transportation to and from the wine farm for scheduled shifts.