Assistant Wine Tasting Room Manager - R20 000 + incentives

Saturday, 18 May, 2024
Tanya Serra     0834584131
Stellenbosch  

To present a professional and authentic wine tasting for guests.

To sell the brand's wines and products and to present the brand in the best possible way, consistent with their values.

  1. Supervise and ensure a professional, efficient, and courteous guest experience.  Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome.
  2. Supervise and promote a positive, friendly work environment in the outlet.
  3. Supervise administrative functions, including stock takes, staff administration and cash-ups.  Diligently and competently.
  4. Handle financial transactions in accordance with SOPs, ensuring correct charges.
  5. Ensure all guest queries are handles professionally and promptly. 
  6. Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained.
  7. Maintain effective relationships with colleagues and adhere to standards.
  8. Embody and share the passion and knowledge of the brand and offerings.
  9. Adhere to company and departmental policies and procedures.
  10. Print and oversee Online Wine Tasting’s Bookings
  11. Serve wine tastings to customers and push team to meet sales goals and targets.  Look for opportunities to up-sell and cross-sell wines and products to customers.
  12. Supervise wine centre opening and closing procedures.  Including set up and close down of external areas.
  13. Coordinate communication between staff and from other outlets and stakeholders in so far as it impacts on the functioning and operation of the wine centre team.
  • Minimum of WSET 2 qualification.
  • At least 5 years of hospitality industry experience
  • Fluent English speaker (additional languages desirable).
  • Ability to work weekends, public holidays a MUST.
  • Proven success in a service and sales-oriented environment.
  • Positive interpersonal skills.
  • Impeccable attention to detail, multitasking, planning.
  • Strong verbal and written communication skills.
  • Good computer literacy


To apply please forward updated CV to tanya@tanyaserra.co.za