Hospitality Excellence Manager

Thursday, 6 June, 2024
Eugene Williams     +27 21 874 1648

Rupert and Rothschild Vignerons, an iconic brand in the global wine industry, based in the picturesque Franschhoek Valley is currently recruiting.

Join the R&R team where excellence is crafted, respect is cherished, and integrity is our hallmark. We are looking for a Hospitality Excellence Manager who shares our commitment to these values. The successful candidate will report directly to the Global Sales and Marketing Manager.

Key areas of responsibility include, but are not limited to

  • Hire qualified personnel according to company standards
  • Organize and coordinate operations to ensure maximum efficiency
  • Manage and evaluate all staff
  • Ensure supplies and equipment are adequate in quantity and quality
  • Handle customer complaints when necessary
  • Assist in pricing products
  • Assume responsibility of budgeting and monitoring expenses
  • Enforce adherence to regulations and quality standards
  • Ensure all records are kept properly and consistently
  • Review and prepare reports for senior management
  • Assist in marketing the facility
  • Guest relations

Skills and competencies                                                                        

  • Solid understanding of hospitality procedures and best practices.
  • Proficient in point of sales systems (Pilot advantageous)
  • Excellent organisational and leadership skills
  • Problem-solving aptitude

Knowledge and Experience

  • 3 Year relevant tertiary qualification in Hospitality Management
  • At least 5 years’ experience in a similar position in the South African wine industry.
  • Strong local and international wine knowledge which could prove to be advantageous.

We offer a competitive and flexible remuneration package. Preference will be given to previously disadvantaged persons in accordance with the Employment Equity policy of the Company.

If you meet the above requirements, please submit your application with references to the HR department at by latest 17 June 2024.

If you are not contacted within 7 days of application for an interview, your application was not successful.