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Front of House: 5-star Hotel in the Constantia Winelands - Market related

Tuesday, 30 July, 2024
Christine Loopstra     082 802 8197
Western Cape  
 
Criteria
  • Post matric hotel school qualification
  • 5+ years’ experience in a five-star property
  • Sound knowledge of OPERA Cloud hotel management system
  • Sound computer literacy
  • Proficiency in English (oral and written)
  • Good knowledge of MS Office, particularly Excel and Word
  • Good organizational and multitasking abilities
  • Excellent communication skills
  • Good numeracy skills
  • High level of English proficiency
  • Must be motivated, enthusiastic, energetic, and a team player with a positive attitude
  • Willing to work shifts as well as able to work under pressure
Key Performance Areas Including But Not Limited To:
  • Supervise and control all Front of House areas to Company standards
  • Maximizing revenues and profits to agreed budgetary limits
  • Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP
  • Ensure that all charges are correctly captured on guest bills
  • Ensure that regular on-the-job-training is taking place to agreed standards
  • To act as Duty Manager when required
  • Ensuring accurate and timeous submission of all reports and administrative work
  • To prepare and submit on the required format annual budgetary information as required
  • To monitor trends within the industry and make suggestions how these could be implemented
  • Ensure timely and accurate guest service
  • Ensuring the front desk provides a professional and friendly service for guests, including handling complaints
  • Troubleshooting emergencies and liaising with other department
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