You will excel in this role if you want to lead the Wine Studio team in offering exceptional fine wine tastings to guests, possess great social skills accompanied with strict discipline regarding tasting room etiquette, sales systems administration, stock control and time management.
Main Responsibilities:
- Manage all aspects of the Wine Studio
- Ensure the Wine Studio staff are managed effectively, in line with company policies
- Ensure all collateral in kept up to date
- Drive sales and promotions
- Run daily cash up reporting and monthly reporting
- Manage group bookings and exclusive tastings
- Manage the Wine Studio’s sales and operating budget
- Ensure staff performance are on par with expected outcomes
- Train and develop staff
- Manage and oversee stock control
- Monthly reporting to Finance
- Respond to e-mail and perform other administrative duties
- Customer complaint resolution
- Ultimate responsibility for preparing orders for shipping and arranging collection with couriers
- Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to
- Deal with all maintenance issues
- Adhere to Health and Safety Standards
Experience and Skills:
- Bachelor’s degree or Diploma in Marketing/ Sales / Tourism
- Minimum of 3 years' experience in managing a Tasting Room / Wine Studio
- Strong leadership skills and high attention to detail
- Experience in a 5-star luxury hotel environment would be advantageous
- Excellent timekeeping and good communication skills
- Ability to work under pressure
Inherent Requirements:
- Matric Certificate
- Driver's license
- High level of attention to detail
- Preference will be given to candidates from Franschhoek and neighbouring areas
Due to high application volumes we regret that only shortlisted candidates will be contacted. Therefore if you have not heard from us within 2 weeks you may consider your application unsuccessful.