Direct to Customer (DTC): Private and Corporate at Simonsig Wines

Simonsig Wines seeks to employ a Direct-to-Consumer: Private and Corporate individual to join their Local Sales Team.

To apply: please send your CV to hr@simonsig.co.za

Closing date: 13 September 2024

About the Role

The incumbent will play a pivotal role in crafting and nurturing relationships with our customers, and managing all aspects of our DTC sales channel, from sales to customer service and assisting with marketing.

Key Responsibilities

Sales and Marketing:

• Develop and execute comprehensive DTC marketing strategies to attract and retain customers.
• Manage all DTC sales channels.
• Assist with marketing campaigns & briefing the team as required for promotions & communications.
• Represent our brand at wine events, tastings, and trade shows.

Customer Service:

• Provide exceptional customer service to our DTC customers through various channels (email, phone, website, social media).
• Handle customer inquiries, complaints, and returns in a timely and professional manner.
• Build strong relationships with our customers to foster loyalty and repeat business.

Inventory Management and Admin:

• Manage inventory levels to ensure adequate stock for sales and prevent stockouts.
• Manage and update Simonsig’s Commerce 7 online store: sales, promotions, wine & merchandise stock.
• Manage Meridian DTC Warehouse direct-to-customer sales – customer queries, purchase orders, monthly stock consignment reports.
• Manage Commerce 7 data integration with Ezy Wine.
• General administration linked to the role.

Requirements

• Proven experience in the wine industry, with a focus on DTC sales and marketing.
• Strong knowledge of wine cultivars.
• Excellent communication and interpersonal skills.
• Passion for wine and a strong understanding of the industry.
• Proficiency in using CRM software and e-commerce platforms.
• Ability to manage multiple projects simultaneously.
• Excellent administrative skills.