Hostess need at a restaurant on a Wine Farm in Stellenbosch - market related

• Check messages regarding bookings every morning, regularly during the day and before a dinner shift.
• Capture bookings on the Dineplan reservation system accurately.
• Familiarise yourself with frequently asked questions from guests.
• Prepare menus for the applicable service period.
• Follow up on reservations for the next day.
• To take orders from Guest and ensure these are given to the appropriate person to execute.
• To be totally familiar with the composition of all menu items.
• To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
• Courteous greeting of guests at the front door and walk them to their table, with a wine list as well as a menu.
• Adhere to all hostess to guest procedure as specified in the Standard Operating Procedures.
• To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
• At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers.
• To attend to customer complaints satisfactorily.
• To report any suspicious packages or parcels to management without delay.
• To take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
• To carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• To familiarise yourself with all the facets of the Estate.

Should you not receive a response to your application within two weeks, please regard your application as unsuccessful.