Reservations Assistant Position Available

The hospitality departments of Jordan Wine Estate require an hardworking, enthusiastic, sales-driven individual to join our reservations team as a Reservations Assistant. The ideal candidate should be a self-starter, fluent in English with a good command of Afrikaans, well-spoken, passionate about food & wine, be creative and passionate, with strong leadership qualities and a team player.

Duties and responsibilities include, but is not limited to:

• Keep on top of all bookings such as reservations at The Cellar Door, The Jordan Restaurant and Jordan Luxury Suites.
• “Think on feet” attitude to assist guests when all departments are full, create an expectation and follow through with continuous communication.
• Answering phone calls in professional manner.
• Respond to email and social enquirers in efficient manner.
• Add and manage bookings on Dineplan, constantly confirming availability with managers.
• Check with kitchen for any last-minute picnic request and manage YOCO and EFT deposits.
• Collect weekend’s CRM notes.
• Offer guests alternative activities when all areas are full, while still staying in full communication with managers on duty.

Shifts: 08h00 - 16h30 every second weekend and public holidays based on operational requirements.

The ideal candidate would be a student from Stellenbosch who is interested in or studying in the hospitality or wine industry.

Own transport is essential and must reside in Stellenbosch, Kuilsriver, Durbanville or the nearby areas.

Please send us a up to date CV with contactable references by 15 September 2024.

We look forward to having you apart of the team.