Job Title: Front Of House Manager
We Go Places! How about you?
Location: Durbanville Western Cape
Function: Durbanville Hills -Marketing - Consumer Experience
Type of Contract: Permanent
Closing Date: 18.10.2024
Purpose:
This role has hospitality duties and will be responsible for the day to day operations of the Brand Home, including building brand awareness, always exceeding customer expectation through service excellence and achieving wine sales and F&B revenue targets while maintaining world class hospitality standards and curating memorable experiences for all consumers. The successful candidate will be expected to work a 45 hour work week, which will include most Saturdays and Sundays, as well as Public Holidays on a regular basis. This role will require the successful candidate to be front of house for 80% of their time with a strong focus on customer service and B2C wine sales.
Key Performance Areas would include, but are not limited to:
Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
Meet and greet customers, and manage table reservations
Respond to customer queries and complaints
Recruit, train and evaluate, manage and motivate staff
Manage staff rosters for service and housekeeping staff
Responsible for customer and corporate VIP satisfaction of the Brand Home experience Conduct tours and tastings for all guests including VIP visitors.
Host and manage functions during the day and possibly in the evening
Maintain high standards of quality control, hygiene and health and safety
Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility.
Manage Brand Home stock and minimize losses
Daily cash up of staff and day end duties for the brand home.
Compiling staff weekly time sheets and commission reports
The successful candidate must have the following qualification, skills and experience:
A Tertiary qualification in Public Relations, Hospitality Management, Tourism or Event co-ordination Experience in the wine industry
A Preliminary Cape Wine Academy course or WSET, will be an advantage
Experience in a hospitality environment
Must be wine sales driven
Excellent people management skills with a proven record in this area
Ability to operate independently, exercise excellent judgement and decision making, cope under pressure and be totally customer service driven
Should possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels Good problem solving ability
Strong numeric ability
Proven literacy in MS Office
Valid driver’s licence and own transport
Deliver
Play to win & celebrate success
Deliver the goods
Shape
Think consumer first
Make courageous moves
Connect
Champion a culture of belonging
Learn, share & reapply
Develop
Have real conversations
Embrace learning & growth
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.
Please add that applications can be submitted via https://careers.theheinekencompany.com/