Wednesday, 6 November, 2024
Clever Heads Personnel
Helderberg 
Position: Auto Service Advisor
Location: Somerset-West (Established service centre)
Industry: Auto service
Salary: R16 000 – R19 000 (CTC) p/m
Benefits: Pension & medical aid
Type: Permanent
CV deadline date: 30 November 2024
Start date: ASAP
Send CV’s to: clever200@outlook.com
Main role: Responsible for communication with customers about their vehicle repair needs and relaying information to Service technicians.
Requirements
- Completed matric
- Previous experience in service centre required
- Knowledge of diesel and petrol engine vehicles
- Valid licence
- Reliable transport to and from work
- MS Office & Pastel (training on modules provided)
- Sound telephone etiquette
- Organised and detail-oriented
- Friendly, people’s person who can deal with customers
- English and Afrikaans
- Presentable and neat
- Ability to work well with team members
Duties
- Answer questions about service outcomes, book services and open job cards.
- Calculate quotes for repairs.
- Vehicle drop-off and pick-ups when needed.
- Provide clear explanations of services and repair options.
- Call customers to advise them about service changes if required.
- Coordinate with technicians to manage timely repairs
- Oversee workflow and schedule.
- Maintain customer satisfaction by ensuring quality service