5-Star Hotel Duty Manager at a Prestige 5-Star Hotel

A prestigious 5-Star establishment in Cape Town’s Southern Suburbs has an exciting opportunity for a charming Duty Manager with a sound knowledge of Food & Beverage and Rooms Division/Housekeeping to join their dynamic team.

Purpose of the Role:  This role is essential in maintaining the high standards of service and guest satisfaction expected in a luxury environment. The ideal candidate will bring strong leadership abilities, a passion for delivering exceptional guest experiences, and a hands-on approach to managing daily hotel operations. This position requires someone who thrives in a fast-paced, high-pressure setting, with the ability to seamlessly coordinate between departments.

Criteria for this role:

• Post-matric hotel school accreditation
• At least 3 years’ experience in a 5-star hotel or similar environment
• In-depth knowledge of F & B and Rooms Division Operations
• Computer literacy with Opera Cloud knowledge
• Previous leadership role advantageous
• Excellent communication skills with high English proficiency
• Ability to plan and implement strategic initiatives
• Skilled in team training and development
• Motivated, enthusiastic, energetic, and charming personality
• Team player with a positive attitude
• Able to work shifts and under pressure

Responsibilities include but are not limited to:

• The role involves managing and overseeing daily hotel operations, with a strong focus on Food & Beverage and Rooms Division/Housekeeping. Key responsibilities include maintaining service standards, resolving guest queries and complaints, and managing guest feedback effectively.
• The ideal candidate should demonstrate exceptional leadership and motivational skills, be trustworthy in handling hotel and guest funds, and possess in-depth knowledge of the property, including room categories and offerings.
• Additional duties include managing guest accounts, handling email and phone inquiries professionally, making reservations, and using the Property Management System (OPERA) for check-ins, check-outs, and restaurant bookings. The candidate will assist in Food & Beverage operations during meal periods and liaise effectively across departments to ensure smooth daily operations.
  
  

Candidates who meet the minimum criteria, with a proven track record and accreditation in the hospitality industry, are invited to apply for this position. Please send your CV with a cover note to:  christine@helderbergpersonnel.co.za

Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Only applications received via email will be reviewed.