Customer Success Assistant and Trainer | Africa

Under the Influence is a company dedicated to bringing premium beverages from independent winemakers and distillers to customers in Africa. Operating in 25 African countries, the company has regional offices and warehouses in Stellenbosch, Lusaka, and Nairobi, with Partner offices in major centers. By sourcing directly from top producers, we help clients maximize returns on their beverage offerings and elevate the guest experience through our BeverageIntelligence system.

Role Description

This is a full-time on-site role as a Customer Success Assistant reporting to the Africa Customer Success Manager, located in the City of Cape Town. The Customer Success Assistant will be responsible for daily tasks related to accounts orders and communication, creation of new training content and visiting accounts to conduct in person training. 

Task and Responsibilities

Create new online university courses and education content.
Assist the CS Manager for communication campaigns and online university action rhythms.
Assist account managers with any creation of new lists or amendments to existing lists.
Assist sales and operation team for small projects and events.
Travel to our different markets to visit clients and train their team.
Onboard clients onto Beverageintelligence during in person meetings or via phone calls.
Assist clients with regards to any Beverageintelligence queries for orders and access to the education coaches tools.
Monitor the info email box and reply to learners and education coaches with regard to online university queries.
Liaise with the Beverageintelligence development and support team to help solve any potential user problems.

Skills and Qualifications

Experience in teaching, public speaking is a plus
Interpersonal skills, customer service, and communication skills
Ability to work effectively in a team environment and in different environments
Highly independent
Strong attention to detail and organizational abilities
Previous experience in customer service roles
Knowledge of the beverage industry is a plus
University degree or diploma
Excellent English writing and speaking skills
Excellent computer skills