Thursday, 5 December, 2024
Magdene Hoon
0764207288
Stellenbosch 
We are searching for someone with hospitality/ restaurant management experience, who would be able to lead a team of very strong waiters.
The person would need to be energetic and have loads of passion for the industry. We work long hours so you have to love what you do.
Purpose:
The purpose of this position is to execute the delivery of the entire hospitality experience, to meet and exceed customer expectations in the tasting room & restaurant wine and food offering, and to assist the Hospitality Manager to manage and control the pool of Hospitality Assistants.
Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.
Hospitality:
Managing the floor and maintaining high service level of staff
- Host tours, lunches and tastings, especially for VIP groups
- General waitron duties and tasks
- Hosting Cellar and Trophy Room Tours
- Assist Hospitality Manager with ad hoc tasks
- Assist Hospitality Manager in arranging functions - tasting room, meetings, staff functions, marketing functions
- Liaise with kitchen regarding operations in restaurant and tasting room (e.g. food related matters and table seating)
- Take part in the leadership team by training providing a high level of service and training Tasting Room Assistants to do the same
- Assisting with daily stock take, as well as month end stock take for wine and beverages
Administration:
- Conducting opening and closing duties of Front of House
- Assist Hospitality Manager in managing the Front of House Assistants
- Assisting in stock take, control and reconciliation of the wine & beverage stock
- Notify Hospitality Manager if stock is required on any Front of House item
- Stock take and reconciliation of wine and merchandise
- Responsible for daily cash up
- Responsible for opening and closing duties for the Front of House Staff
- Report maintenance issues in tasting room to Hospitality Manager
- Ensure that cleaner is operating effectively
Sales & Marketing:
- Checking that all details on shipping forms are filled in correctly
- Drive sales targets and motivate Hospitality Assistants to do the same
- Provide relevant information to be published on social network sites e.g. famous people
Qualifications and experience:
Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)
Previous experience in a winery tasting room/restaurant
Please forward your CV to magdene@hmvineyards.com
Please note that only short listed candidates will be contacted.