Night Reception

Hotel in Kuilsriver is looking for a Night Receptionist

Responsibilities:

• Welcome guests and ensuring a positive and memorable check-in experience.
• Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
• Provide detailed information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
• Respond promptly and courteously to guest inquiries, requests, and concerns, resolving issues to ensure complete guest satisfaction.
• Manage guest accounts, handling billing and payment processes accurately.
• Collaborate closely with other hotel departments to coordinate guest services and special requests.
• Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
• Uphold the hotel’s high standards of hospitality, professionalism, and guest engagement.

Requirements:

• Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
• Exceptional communication and interpersonal skills, with a strong focus on guest service.
• Proficiency in hotel management software and Microsoft Office applications.
• Strong organizational abilities, attention to detail, and multitasking skills.
• Positive attitude, adaptability, and willingness to exceed guest expectations.
• Availability to work 9pm to 6am including weekends, and holidays
• Must have a valid driver's license

Please send your application to hotelgm@zevenwacht.co.za