Restaurant Manager - Franschhoek Wine Estate

We have an exciting opportunity for a Restaurant Manager for our Wine Estate situated in Franschhoek.

The Restaurant Manager oversees daily restaurant operations, ensuring a seamless dining experience that reflects the unique qualities of the farm. This role blends hospitality excellence with an understanding of fine dining, wine culture, and customer service.

1. Operations Management

   • Supervise and manage all aspects of restaurant operations, including opening and closing procedures.
   • Ensure the restaurant aligns with the farm's branding, values, and customer expectations.
   • Monitor inventory levels and coordinate with suppliers for food, beverages, and other essentials.

2. Customer Experience

   • Maintain high standards of customer service and resolve guest concerns promptly and professionally.
   • Work closely with chefs, sommeliers, and service staff to deliver a memorable dining experience.
   • Host and manage wine tastings, pairing events, and other customer-focused activities.

3. Staff Management

   • Recruit, train, and mentor a team of servers, hosts, and kitchen staff.
   • Schedule and manage shifts to ensure smooth operations.
   • Conduct performance evaluations and provide constructive feedback.

4. Wine Expertise and Promotion

   • Collaborate with the farm's winemaking team to educate staff and customers about wine offerings.
   • Promote wine pairings and special releases in the restaurant setting.
   • Organize and oversee wine-themed events, such as seasonal dinners or harvest celebrations.

5. Financial Oversight

   • Monitor budgets, control costs, and maximize profitability.
   • Analyze sales data and adjust strategies to achieve revenue goals.
   • Ensure compliance with health, safety, and licensing regulations.

6. Marketing and Guest Engagement

   • Work with marketing teams to develop promotional campaigns and seasonal menus.
   • Engage with customers through social media and review platforms to enhance the restaurant's reputation.
   • Build strong relationships with local communities and tourism boards.

Required Skills and Qualifications

• Experience: Minimum 3–5 years in restaurant management, preferably in a fine dining or wine-related environment.
• Education: Diploma or degree in hospitality, business management, or related fields (preferred).
• Knowledge: Strong understanding of wine varieties, wine pairing, and the wine production process.
• Skills: Leadership, problem-solving, multitasking, excellent communication, and attention to detail.
• Technology: Familiarity with POS systems, restaurant management software, and basic accounting tools.

Personal Attributes

• Passion for food, wine, and hospitality.
• Ability to work under pressure in a fast-paced environment.
• Strong interpersonal skills to engage with guests and motivate staff.
• A proactive and innovative approach to problem-solving and event management.

Working Conditions

• Flexibility to work weekends, evenings, and holidays.
• Hands-on involvement in both front-of-house and back-of-house operations.
• Combination of indoor and outdoor activities, especially during wine farm events.