Assistant Wine Tasting Room Manager - R16 000 - R18 000

Reports To: Tasting Room Manager

Overview:
As the Assistant Wine Tasting Room Manager at our renowned wine farm in Durbanville, you will be the face of the tasting room and provide exceptional customer service, ensuring that visitors have a memorable experience while learning about our wines and the winemaking process. Your role will involve greeting and engaging with guests,  and creating a welcoming and educational atmosphere that highlights our winery’s offerings.

Key Responsibilities:

1. Guest Reception & Service:

   • Welcome guests as they arrive and provide a friendly, warm, and professional atmosphere.

2. Customer Engagement:

3. Provide an excellent level of customer service at all times.

   1. Build rapport with guests, ensuring that their experience is personalized and memorable.

   2. Assist guests with wine purchases

4. Sales & Promotion:

   • Promote the sale of wines and wine-related products available in the tasting room.

   • Encourage repeat visits by informing guests about wine club memberships, events, and other offerings at the farm.

5. Tasting Room Operations:

   • Maintain cleanliness and organization of the tasting room, including ensuring that glasses, tables, and tasting stations are cleaned and replenished.

   • Monitor wine inventory levels and inform the Tasting Room Manager when restocking is needed.

   • Assist in setting up and breaking down tasting events and special promotions.

6. Events and Special Occasions:

   • Assist in organizing and facilitating special events, private tastings, and group tours.

   • Help with the coordination of tastings and events to ensure everything runs smoothly.

7. Health & Safety Compliance:

   • Ensure adherence to all health and safety regulations, including the responsible service of alcohol.

   • Maintain a safe and welcoming environment for all guests.

Skills & Qualifications:

• Experience: Previous experience in hospitality, customer service, or wine tasting is preferred.

• Knowledge: A passion for wine and & guest service

• Communication: Strong interpersonal and communication skills; ability to engage with guests of all backgrounds.

• Personality: Friendly, approachable, and enthusiastic about sharing wine knowledge with guests.

• Attention to Detail: Ability to maintain a clean and organized tasting environment.

• Sales Ability: Comfortable with upselling and promoting wine sales.

• Multitasking: Ability to juggle multiple tasks in a fast-paced environment.

• Team Player: Ability to work well with other team members and management.

• Languages: Proficiency in English is essential; additional languages are a plus.

Physical Requirements:

• Ability to stand for extended periods.

Working Hours:

• Day shifts (unless an event), including weekends and public holidays, as required by the seasonal demands of the wine farm and tasting room.

Compensation:

• Competitive salary with potential for tips and commission-based incentives.

How to Apply:
Interested candidates should submit their CV and a cover letter detailing their experience and passion for the wine industry to tanya@tanyaserra.co.za