Wine Tasting Room Supervisor required at Boschendal Wine Tasting Venues

This person would form part of the Wine Tasting Team to focus on being a customer service liaison within the various wine tasting outlets on the farm, to educate and assist the customer and to ensure high service standards. To assist with all administrative and operational duties to run the various wine tasting outlets on the farm. 

Reporting directly to the Wine Tasting Manager

Key duties & Responsibilities:

• Conduct and participate in performing memorable world class wine tasting experiences
• Lead, guide, coach and be amongst the team.
• Conduct and participate in overall inventory controls, principles and orders for all wine tasting outlets.
• Conduct opening and closing procedures which include locking and securing of buildings
• Ensuring shelve inventory is up to par, neat, accurately labelled, barcoded and priced.
• Accurate execution of daily handovers, cash-ups and cash drops.
• Develop trustful and professional relationships with staff, management, vendors and guests for recurring business
• Supervise employee orientation, monitor employee performance, assisting with drafting up of monthly employee work schedules.
• Assist with Point of System (POS) systems to ensure that inventory is up to date.
• Make sure that all wine tasting outlets and equipment is always clean, hygienic and safe for colleagues and guests.
• Allocation of daily staff breaks sections, bookings and duties
• Completion of wine order waybills
• Accurate daily filling
• Handle all equipment and wine tasting products accurately to avoid any revenue lost, down time and best standards of products.
• Correct disposal and documentation of products that are no longer suitable for sale and record and report all breakages, wastage and maintenance issues.
• Maintain an up-to-date knowledge of all offerings within the Estate and wine tasting offerings
• Proactively participates in own development
• Ensure that all required preparation has been done for the next day’s business.
• Act in accordance with the Boschendal code of conduct when performing one’s job.

Competencies & Skills

• A confident individual who can take independent action, use initiative, has a sense of urgency.
• To be able to work efficiently and quickly in a fast-paced environment
• Be able to work flexible working hours as operationally required
• Strong Leadership and Mentorship abilities within a team
• Friendly, caring individual with good cross cultures sensitivity.
• To be able to recognize and adjust to change
• Contribute to teamwork which positively impacts on Guest Service
• All health, safety & security procedures implemented to ensure safety of guests and colleagues
• Able to build and maintain relationships
• Adherence to procedures and guidelines is important
• Effective Communicator, open-flowing communication is important
• To be able to work with and for others in a helping role
• To be able to lead by example, to be able to assist when required
• Task driven to ensure proper results 

Required Experience and Qualifications:

• Matric
• Minimum 2-3 years’ experience in Events or Hospitality industry
• Wine tasting room experience
• Front or Back of house experience
• WSET 2 or Cape Wine Academy Certificate 

Closing date: Friday, 17 January 2025

Application process: Please email your updated CV to raltona@boschendal.co.za. 

Should you not receive a reply within two (2) weeks after the closing date, please consider your application as unsuccessful.