Kendrick Recruitment is on the hunt for a proactive and solutions-driven Duty Manager to join a prestigious luxury wine estate in Franschhoek. If you thrive in a fast-paced, ever-changing environment, have a passion for delivering exceptional guest experiences, and pride yourself on attention to detail and operational excellence, then this is the role for you!
What’s in it for You?
Salary: R18 000 (Live Out)
Work in a world-class luxury setting
Be part of a high-performing and dynamic team
Opportunities for growth and innovation in a 5-star hospitality environment
What You’ll Be Doing:
Ensuring a seamless guest journey by planning stays and maintaining guest contact
Handling and resolving guest challenges while driving improvements through feedback
Leading guest-facing teams, ensuring they maintain a polished and professional appearance
Maintaining high standards of professionalism and enforcing a zero-tolerance disciplinary code
Collaborating with Finance and Reservations to ensure smooth operations
Driving service excellence through training and SOP implementation
Managing occupancy changes and ensuring proper staffing across departments
Overseeing Health & Safety standards and ensuring compliance
What We’re Looking For:
Minimum 3 years of experience as a Duty Manager or Assistant Hotel Manager
Previous 5-star hotel experience is an advantage
Proficiency in Protel and MS Office
Strong leadership skills with a focus on teamwork and performance
Ability to manage uncertainty and adapt to challenges
Matric & a tertiary qualification in Hospitality or Hotel Management
Valid Driver’s License
Ability to work shifts, including night shifts
First Aid, Fire Fighting, or Health & Safety certification is a plus
Preference will be given to candidates from Franschhoek and surrounding areas
Why You’ll Love This Role:
Be part of a prestigious and growing hospitality brand
Work in a breathtaking setting that offers a unique and rewarding experience
Shape the guest experience and play a key role in creating unforgettable stays
If this sounds like your dream job, send your CV to lucy@kendrickrecruitment.com today!