Muratie Wine Estate, one of Stellenbosch’s most historic and cherished wine farms, is looking for a Tasting Room Ambassador to join our team. This role is perfect for someone passionate about wine, hospitality, and creating unforgettable guest experiences.
Responsibilities:
- Welcome and engage guests with warmth and professionalism.
- Provide exceptional customer service, ensuring every guest enjoys a memorable tasting experience.
- Maintain cleanliness and organization of the tasting room and surrounding areas.
- Work closely with the team to ensure seamless operations during peak hours.
- Uphold restaurant and tasting room policies and procedures.
- Assist in planning and executing special events and group bookings.
- Handle transactions and perform daily cash-ups accurately.
- Assist with stock management, including stock counts and replenishment.
Requirements:
- At least 2 years’ experience in the wine/hospitality industry.
- Hospitality POS system experience.
- Strong knowledge of food and beverage.
- Excellent customer service skills and communication skills to effectively engage with customers.
- Willingness to work weekends, public holidays and occasional evening events.
- Ability to manage and prioritize tasks, follow instructions correctly with strong attention to detail, ensuring accuracy and precision in their work.
- Reside in/around Stellenbosch area.
Location: Stellenbosch, South Africa
If you have a passion for wine, hospitality, and customer engagement, we’d love to hear from you!
To apply, send your CV and a short cover letter to Lian van der Merwe: wine@muratie.co.za.