Reservationist/Administrator position available at a Wine Farm in Stellenbosch

Job Specification:

Restaurant and Admin

• Acquire and maintain thorough knowledge of the Wine Estate and its wines.
• Processing all mails, screening calls, and answering enquiries/complaints.
• Responsible for restaurant bookings. Liaise details with relevant employees.
• Create restaurant function sheets and ensuring that these are properly managed.
• Update department databases/data capturing.  
• Handle routine sales transactions which include operating POS, cash, and card transactions.
• Weekly cash up summary for restaurant, wine tasting ang boutique.
• Monthly Supplier consignment reports and submission of monthly invoices to the accounts department.
• Diary management, including arranging and coordinating meetings for various departments, driver’s delivery/collection schedule.
• Office maintenance, including replenishing consumables and stationery.
• Communicate special occasions, notices, memos promptly to all staff.
• Update general info / SOP documentation. Ensuring it is saved to server.
• Assist with hospitality special events as needed. 
• Financial management tasks including banking and handling the petty cash.
• Setting up special events, dates, and deposits on Dineplan.
• Update sites such as Dining Out and Eat Out with new menus once released.

Boutique

• Provide training to boutique casuals ensuring they know boutique polices, products and how to operate the POS.
• Complete weekly cash up by pulling Micros report and comparing it to sales captured on the POS.
• Create monthly sales report indicating consignment / purchased stock sold. 
• Monthly supplier consignment reports and submission of monthly invoices to the accounts department.
• Monthly stock take for boutique.
• Ensure stock levels are sufficient by placing orders with suppliers.
• Adding new products to Micros and ensuring that prices are updated accordingly.

 Guest House

• Liaising with Events Department and Perfect Hideaways regarding enquiries and confirmed reservations.
• Ensures that reservations are captured on the relevant calendars.
• Ordering of guest amenities and other supplies when needed.
• Preparation of house before arrival and doing checks upon departure of guests.
• Inventory count.
• Handling the check in and check out processes.
• Liaising with Events Department / Perfect Hideaways regarding any damages / breakages upon departure.

We further expects you to demonstrate the following:

• Be energetic in your approach to performing a service and its clients;
• Be attentive to detail and work methodically and accurately;
• Possess excellent communication skills;
• Present yourself professionally to fellow employees and clients;
• Use your initiative;
• Be able to work independently as well as part of a team;
• Be able to work under pressure and meet any deadlines;
• Interact respectfully with all employees and guests.

Please send your CV to Amber Baron at hr@cavalliestate.com. Please note that only shortlisted will be contacted.