The purpose of this position is to execute the delivery of the Ernie Els Wines hospitality experience, to meet and exceed customer expectations in the tasting room wine and food offering, to execute Functions, and to assist the Hospitality and Front of House Managers to manage and control the pool of tasting Room Assistants. Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.
Duties & Responsibilities Hospitality: Assisting in managing the floor and maintaining high service level of staff Host tours, lunches and tastings, especially for VIP groups General waitron duties and tasks Hosting Cellar and Trophy Room Tours Assist Hospitality Manager in arranging functions - tasting room, meetings, staff functions, marketing functions Liaise with kitchen regarding operations in tasting room (e.g., if tables are full etc.) Take part in the leadership team by providing a high level of service and training Tasting Room Assistants to do the same Administration: Conducting opening and closing duties of tasting room Assisting in stock take, control and reconciliation of the tasting room stock Assisting Front of House Manager in daily cash-ups and responsible for cash-up when Front of House Manager is not present Data Capturing Report maintenance issues in tasting room to Front of House Manager Ensure that Tasting Room is clean and that the Cleaner is operating effectively Sales & Marketing: Check that all details on shipping forms are filled in correctly Drive sales targets and motivate Tasting Room Assistants to do the same Promote the Wine Club to visitors Provide relevant information to be published on social network sites e.g., famous people visiting the Tasting Room
Desired Experience & Qualification Experience: Front of House and/or Wine Service Courses an advantage (Cape Wine Academy) Previous experience in a winery tasting room