Duty Manager - Franschhoek

Kendrick Recruitment is now seeking an experienced and dynamic Duty Manager for a luxury wine estate in Franschhoek. This is an excellent opportunity for a hospitality professional who is passionate about delivering outstanding guest service and has a strong understanding of five-star standards.

Salary: R18,000 (Live Out)

Experience and Skills Required:

• Minimum 3 years of experience as a Duty Manager or Assistant Hotel Manager

• Previous experience in a 5-star hotel environment is advantageous

• Proficiency in Protel and MS Office

• Strong attention to detail and a commitment to sustainable quality

• Ability to drive innovation and deliver results

• Proactive, adaptable, and solutions-driven

• Collaborative with strong team leadership skills

• Able to manage ambiguity and navigate change confidently

Inherent Requirements:

• Matric qualification

• Tertiary qualification in Hospitality or Hotel Management

• Valid driver’s license

• Ability to work shifts, including night shifts

• High level of personal and professional integrity

• Certification in First Aid, Firefighting, or Health and Safety is advantageous.

Main Responsibilities:

• Facilitate a seamless guest journey through effective planning and in-stay contact

• Address and escalate guest complaints and challenges promptly

• Monitor guest feedback and implement improvements as discussed with Management

• Ensure all guest-facing staff maintain a professional appearance and adhere to company dress code

• Uphold and enforce a strict disciplinary code within the team

• Liaise closely with the Finance and Reservations teams

• Drive and communicate guest feedback to relevant departments

• Schedule training to address service challenges and improve delivery

• Communicate occupancy changes and coordinate room moves across departments

• Conduct regular training on updated SOPs and new services

• Oversee Pre/In/Post (PIT) check procedures to ensure seamless service delivery

• Manage monthly reconciliation of Front Office external supplier accounts

• Maintain O-status (zero balance) and manage Management Accounts

• Control waste and efficiently manage Front Office resources

• Handle Front Office floats (reception and forex)

• Ensure full compliance with Health and Safety standards

This is a fantastic role for someone who thrives in a high-performance, guest-centric environment. If you meet the above criteria and are ready to join a leading team, send your CV to lucy@kendrickrecruitment.com today.