Duty Manager - Stellenbosch

Kendrick Recruitment is currently seeking a Duty Manager for a renowned luxury wine estate located in Stellenbosch. This role requires a confident hospitality professional who is passionate about delivering top-tier guest service and ensuring smooth daily operations across all departments.

Salary: Negotiable Depending on Experience

Main Responsibilities:

• Ensure high standards in guest service, cleanliness, and property maintenance

• Oversee and support all Guest Relations staff and procedures

• Ensure each guest receives prompt, professional, and personal attention

• Handle guest queries efficiently and effectively

• Attend daily operational meetings

• Carry out all responsibilities of Guest Relations Officers and Night Auditors when necessary

• Manage staff rosters and scheduling

• Conduct onboarding training for newly recruited Guest Relations Officers

• Monitor adherence to estate policies and procedures

• Maintain attention to detail across all operational tasks

• Support employee relations processes as needed

Main Requirements:

• Grade 12 and a diploma or certificate in Hospitality or Tourism

• 2 – 3 years’ experience in a front desk or duty management role

• Strong passion for the hospitality industry

• Excellent communication and interpersonal skills, both verbal and written

• Well-presented with a professional and courteous demeanor

• Comfortable working with high-profile guests and international clientele

• Flexible, honest, and accountable

• Friendly, outgoing personality with a natural sense of warmth

• Highly punctual, disciplined, and detail-oriented

• Proficient with basic computer systems and administrative processes

• Willingness and ability to work night shifts when required

This position is an exciting opportunity to join a leading luxury estate and contribute to its continued reputation for excellence. If you're a hands-on leader who thrives in a guest-facing role, we invite you to apply by sending your CV to lucy@kendrickrecruitment.com.