Kendrick Recruitment is currently seeking a professional and service-driven Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The successful candidate will play a key role in ensuring an exceptional guest experience from arrival to departure, upholding the highest standards of hospitality and communication.
Key Responsibilities:
- Warmly welcome and introduce guests to the estate
- Manage guest check-ins and check-outs efficiently and professionally
- Coordinate and communicate guest information to all relevant departments
- Assist with restaurant, tour, and transfer bookings, as well as itinerary planning
- Maintain accurate guest information and rates in the system
- Update and manage guest profiles using Protel
- Prepare welcome letters and registration cards
- Maintain and manage daily itinerary documentation and call logs
- Handle guest inquiries, calls, and concerns promptly and effectively
- Assist with lodge reservations, messages, and liaise with Spa, Housekeeping, and Restaurant departments as needed
- Ensure accurate booking, tracking, and charging of all guest transfers
- Support restaurant bookings on Dine-plan as required
- Perform thorough handovers between early/late shifts and Night Auditor
- Assist with Night Audit duties twice a month
Requirements:
- Hospitality Certificate or Diploma
- Minimum of 2–3 years’ experience in a similar front-of-house or guest relations role
- Excellent administrative and computer skills
- Strong command of English, both written and spoken
- Outstanding interpersonal and communication abilities
- Strong customer service orientation and people skills
- Ability to interact professionally with high-profile guests
- Well-groomed, friendly, and confident demeanor
- High attention to detail and exceptional organizational skills
- Ability to remain calm and focused under pressure
- Proactive attitude and strong team player
- Must have reliable transport to and from work
If you are passionate about hospitality and committed to creating memorable guest experiences, send your CV to lucy@kendrickrecruitment.com to apply.