Hospitality Manager

Hospitality:

• Responsible for Frontof-House operations
• Host VIP groups

• Book and invoice tastings for tour groups, invoice wine sales from cellar door
• Book and arrange sea born shipments
• Issue vouchers and bill accordingly
• Arrange functions for Front of House
• Liaise with kitchen re operations in restaurant
• Take responsibility for training and high service level of all staff in the Front of House
• Marketing of cellar door

Administration:

• Manage Hospitality, including roster coordination and discipline
• Appoint & manage Hospitality assistants      
• Responsible for stock take, control and reconciliation of the Hospitality stock
  • Order wine from dry store and order from Stellenzicht Wines
  • Stock take and reconciliation of wine and merchandise
• Responsible for checking daily cash ups                  
• Prepare banking & banking sheets (records)
• Prepare purchase orders for items needed in the Hospitality                                   
• Report maintenance issues in Front of House
• Line management function for Front of House Managers, FOH Assistants, Barista and Housekeepers
• Prepare salary input for Hospitality staff
• Daily Stock & monthly management on Pilot of wine and merchandise
• Prepare Hospitality & Building/Maintenance budget 

General:              

• Coordinate shipping of wine from tasting room to end destination via agent
• Drive sales targets and motivate Front of House Managers and Tasting Room Assistants to do the same
• Manage wine orders coming through email

• Manage Dine plan booking system
• Weekly Hospitality report
• Manage budget expenditure