Restaurant Floor Manager

De Warenmarkt restaurant has a unique opportunity for a restaurant floor manager in the heart of central Stellenbosch

We are looking for a experienced restaurant floor manager who has strong operational and leadership skills

Key Responsibilities:

• Customer Service Management:
• Ensure that all guests receive excellent service and have a positive dining experience.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Oversee reservations and manage seating arrangements to optimize guest flow.
• Staff Supervision:
• Supervise and lead front-of-house staff, including servers, hosts, and bartenders.
• Schedule shifts, assign tasks, and ensure adequate staffing levels during peak hours.
• Provide ongoing training and performance feedback to staff to maintain service standards.
• Operational Efficiency:
• Ensure that the dining area is clean, organized, and well-stocked.
• Monitor the pacing of service, ensuring that food and drinks are delivered promptly.
• Work closely with the kitchen staff to ensure the quality of food and timely delivery.
• Compliance and Safety:
• Ensure adherence to health and safety regulations.
• Maintain cleanliness of the dining area, including floors, tables, and restrooms.
• Oversee the handling of food and beverages, ensuring proper sanitation and safety
• Communication and Coordination:
• Act as the point of contact between front-of-house and back-of-house staff.
• Communicate any issues or special requests with kitchen and management.
• Collaborate with other managers to address operational concerns and improve guest satisfaction.

Required Skills and Qualifications:

• Previous experience in the restaurant industry,  in a supervisory role.
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Knowledge of food safety and sanitation standards.
• Minimum five years of food and beverage management 

Job Types: Full-time, Permanent

Salary: To be discussed