The Executive Assistant role is designed to provide administrative and operational support to the Managing Director of this exquisite establishment. The position involves ensuring seamless communication and coordination across various business functions, requiring the utmost discretion and sharp attention to detail. The ideal candidate will demonstrate a high level of professionalism, exceptional organizational skills, and the ability to manage multiple tasks efficiently. You must thrive in a role that demands flexibility, resourcefulness, and a proactive approach and are a natural relationship builder, understanding the importance of connections in solving complex problems.
Key Responsibilities:
Confidentiality & Discretion:
· Maintain confidentiality and handle sensitive information with discretion at all times.
Communication Management:
· Filter communication to proactively support the Managing Director.
· Act as the first point of contact for internal stakeholders, external customers, and suppliers.
· Draft, review, and send communications on behalf of the Managing Director.
Priority Management:
· Determine the priority of matters for the Managing Director's attention, by keeping a Master log of actionable items (incl items from meeting minutes, RACI matrix & deadlines)
· Delegate tasks and set clear boundaries by redirecting matters to relevant departments or handling them personally, as appropriate.
· Keep the Managing Director advised of time-sensitive and priority issues, ensuring appropriate follow-up.
· Exercise good judgement in managing and prioritising tasks.
Coordination & Scheduling:
· Extensive calendar, inbox, and meeting management as well as folder and file management is critical.
· Coordinate any travel and accommodation arrangements.
· Serve as a point of contact for staff members, clients, and vendors.
Documentation & Reporting:
· Prepare needed documentation and agendas for meetings or presentations.
· Attend meetings, take notes of discussions, and prepare initial drafts of minutes.
· Follow up on outstanding action items as per Master Action Log.
Operational Support:
· Streamline processes and procedures to ensure smooth business operations.
· Assist in supporting multiple projects and initiatives assigned by the Managing Director or wider executive team.
· Manage ad hoc duties for board members, including accommodation arrangements.
Qualifications & Requirements:
· Proven experience as an Executive Assistant or similar role.
· Hospitality experience (desirable).
· Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
· Relevant qualifications: Grade 12 / Matric (essential) or Bachelor of Commerce Degree or equivalent (preferred)
· Driver’s License (essential)
Competencies:
· Communication Skills: Strong communication and interpersonal skills, with the ability to interact with team members at all levels. Cultivate strong relationships both within and outside the organisation, creating a network of reliable contacts. Use these connections as a resource to navigate challenges and solve problems effectively.
· Organisational Skills: Excellent organisational and time management skills. Ability to multitask and prioritise tasks effectively. Develop a deep understanding of complex internal systems, how they work, and the processes to follow to ensure efficient and accurate operations.
· Problem-Solving: Positive attitude, proactive and solutions focused. Anticipate needs, address potential issues, and ensure key priorities remain on track. Offer creative solutions and step in where needed, including occasional assistance with personal tasks. Use sound judgment to prioritise tasks and resolve issues independently, freeing up leadership to focus on larger strategic decisions.
· Confidentiality and Trust: Confidentiality, trust, transparency, and loyalty.
· Attention to Detail: Detail-oriented with a high level of accuracy in all tasks. Meticulous with details and have exceptional follow-through skills.
· Teamwork and Independence: Ability to work independently and thrive as part of a team. Confidently make decisions on behalf of leadership when appropriate, ensuring smooth operations without requiring constant input.
· Flexibility and Adaptability: Flexibility and adaptability to thrive in a fast-paced, dynamic environment. Provide balance and clarity in a high-energy, often chaotic environment.
· Demonstrate resilience and a "can-do" attitude in tackling challenges, even those outside your immediate scope.
Join Our Team
If you’re passionate about hospitality, committed to excellence, and eager to make an impact, this offers an inspiring environment where you can grow and thrive. Explore opportunities to become part of a team that values authenticity, purpose, and creativity. Discover your path and join us in building a legacy that reflects our connection to the land, our dedication to community, and our commitment to a regenerative future.
To apply please email updated CV to tanya@tanyaserra.co.za.