We have an exciting opportunity available for 3 x Assistant Front of House Managers at our new restaurant / Tasting Room in Stellenbosch
Purpose:
The purpose of this position is to execute the delivery of the hospitality experience, to meet and exceed customer expectations in the tasting room wine and food offering, to execute Functions, and to assist the Hospitality Manager to manage and control the pool of tasting Room Assistants.
Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.
Reporting line:
Position reports to the Hospitality Manager
Duties and responsibilities:
- Assisting Hospitality manager to fully operate the Tasting Room
Hospitality:
- Assisting in managing the floor and maintaining high service level of staff
- Host tours, lunches and tastings, especially for VIP groups
- General waitron duties and tasks
- Assist Hospitality Manager in arranging functions - tasting room, meetings, staff functions, marketing functions, evening functions
- Liaise with kitchen regarding operations in tasting room (e.g. if tables are full etc.)
- Take part in the leadership team by providing a high level of service and training Tasting Room Assistants to do the same
Administration:
- Conducting opening and closing duties of tasting room
- Assisting in stock take, control and reconciliation of the tasting room stock
- Assisting Hospitality Manager in daily cash-ups and responsible for cash-up when Hospitality Manager is not present
- Data Capturing
- Report any low stock levels of food or beverages to the Hospitality Manager
- Report maintenance issues in tasting room to Hospitality Manager
- Ensure that Tasting Room is clean and that the Cleaner is operating effectively
Sales & Marketing:
- Check that all details on shipping forms are filled in correctly
- Drive sales targets and motivate Tasting Room Assistants to do the same
- Promote the Wine Club to visitors
- Provide relevant information to be published on social network sites e.g. famous people visiting the Tasting Room
Qualifications and experience:
Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)
Previous experience in a winery tasting room
If your experience and qualifications match the above job specifications, please sent your CV to magdene@hmvineyard.com
Please note that you should have your own reliable transport.