Responsible for overseeing the day-to-day operations of the export distribution process, including managing personnel, optimizing processes, and ensuring the efficient and timely delivery of orders.
The role plays a crucial part in achieving operational excellence, maintaining inventory accuracy and enhancing customer satisfaction by working closely with the Customer Success team.
Responsibilities
Develop cost effective and efficient route planning for road freight deliveries and optimize distribution schedules to ensure timely and accurate deliveries while minimizing transportation costs. Publish weekly manifest to relevant parties.
Ensure tracking of cross-border shipments with analysis and interrogation to identify areas for optimisation and improvement. Regular review of supply chain efficiencies and benchmarking.
Assist with design and updates of LCCs (Landed Cost Calculators)
Responsible for initial exploration of new market logistics and export requirements in the BD process
Team Management; supervise the Ops team including procurement, export and warehouse staff. Set KPIs and review performance according to company cadence.
Assist Brand Manager and Sales teams with forecasting of stock and management of Par levels
Research and monitor quality control measures for wine during storage and transportation.
Collaborate with the sales and customer success teams to ensure seamless communication, coordination and promises to customers are upheld. Address customer concerns related to deliveries and implement improvements based on feedback.
Cultivate and maintain positive relationships with logistics and beverage suppliers.
Negotiate contracts, monitor supplier performance, and ensure timely and cost-effective delivery of orders
Health and Safety - ensure compliance with health and safety regulations in the warehouse including regular training of staff. Implement and enforce safety protocols to create a secure working environment.
Implement and leverage technology solutions to enhance operational efficiency.
Prepare regular reports on operational performance, including delivery metrics, inventory turnover, stock value, consignment stock and ensure other Ops Reports are complete and circulated.
Prepare freight and transport annual budgets with goal of achieving profit.
Identify areas for cost savings and implement budgetary controls.
Design systens and processes which are documented to fulfill all of the above.
Oversee Exports and manage all high-level export and duty-free processes and considerations including correct use of INCO terms
Pre-requisites
Bachelor's degree in Business Administration, Operations Management, or a related field
Proven experience in operations management, preferably within the beverage distribution industry; FMCG experience beneficial. At least 5 year's experience.
Familiarity with wine export/distribution regulations and standards
Strong leadership and team management skills
Excellent problem-solving and decision-making abilities
Effective communication and interpersonal skills
Initiative and proactivity essential
Proficiency in logistics and inventory management software
Analytical mindset with the ability to interpret data and make data-driven decisions.
Experience with logistics in Africa a huge benefit