Our client, an elite property in the heart of Franschhoek, is seeking an experienced Guest Assistant to join their front office team.
The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
• Minimum of 2 years of experience in the Front Office operations of a luxury hotel
• Proficient in use of various well-known Property Management systems
• Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
• Display a sense of urgency and dedication to meeting the needs and wishes of others
• The ability to remain calm and professional when under pressure
• Strong interpersonal skills
• Excellent verbal and written skills
• Must be professional and a team player
• Sustainable quality and attention to detail
• Tertiary qualification in Hospitality Management or Tourism would be advantageous
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Ability to work shifts including night shift
• Preference will be given to candidates from Franschhoek and neighbouring areas
Key Responsibilities : Visit the APPLY link for DETAIL
Email your updated CV and Motivation to Zelda at info@pmrecruitment.co.za
PICK ME RECRUITMENT • 082 399 6381
View more vacancies: www.pmrecruitment.co.za
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