The Front of House/Events Assistant Manager will be responsible for overseeing all restaurant and tastings operations at the Brand home. The main priority for the Manager is the customer and consumer experience and consistently delivering operational excellence. They shape the overall guest experience by maintaining the Brand home appearance, hiring, and training quality staff, and ensuring good customer service and a world class experience.
Key Responsibilities
- Manage and lead the front-of-house restaurant team
- Oversee execution of all events and delegate daily tasks to team members
- Drive the promotion and sales of destination offerings, experiences, and product.
- Implement and execute the Integrated Brand home consumer engagement plan, review progress and revise actions.
- Achieve consumer engagement and to create memorable experiences and review timeously.
- Optimise/improve systems and processes in ways that deliver productivity gains.
- Effect problem-solving and decision-making to achieve high quality turnaround times, productivity and motivation.
- Build and maintain constructive working relationships with all work partners, staff and guests.
- Main focus will be the managing of all aspects of the Brand Home guest experience – Tasting Room, Restaurant
- Update and maintain all guest feedback portals with corrective actions put in place.
- Drive the team performance and culture, in line with the organization’s values.
- Train all new team members and conduct refresher training to the whole team.
- Drive continuous improvement and innovation through implementation of new ideas and improved methods, systems, and work processes.
- Follow the organization’s policies and procedures and identify opportunities for continuous improvement.
- Staff management – both temp and permanent
- Controlling of staff schedules
- Compiling weekly tips to be paid out to temp staff.
- Working knowledge of Microsoft Office Suite, Pilot.Implementing selling items on POS
- Assist to review and update role profiles for all brand home staff (permanent & temp staff).
- Assist to ensure effective brand home staff communication and positive motivation levels.
- Assist with developing comprehensive training material on all products sold at the brand home, activities, conferences and general hospitality service level standards.
- Compiling monthly total timesheets of staff
Job Requirements
- Tourism, Hospitality, Marketing qualification (Diploma/degree)
- WSET qualification will be advantageous
- Grade 12 Matric
- Hospitality working hours, required to work on weekends, public holidays and festive seasons.
- Candidate will be off one weekend per calendar month, unless otherwise requested and agreed with manager.
- Working hours may change according to business needs and operations.
Should you be interested in this position, please forward your CV via nicole.jacobs@adcorpblu.com. or Nicole.Jacobs@adcorpgroup.com