Step into an exciting role at a prestigious wine estate, where modern hospitality meets the tradition of fine winemaking. This position offers the opportunity to be part of a dynamic team, delivering an exceptional guest experience in a buzzing tasting room environment that blends wine, food, and memorable moments.
About the Role
As the Front Of House Asst Manager, you will play a key role in creating a warm, professional, and engaging environment for visitors. From wine tastings and cellar tours to hosting private lunches and exclusive functions, you will ensure every guest leaves with an unforgettable impression. In addition to delivering service excellence, you’ll assist the Hospitality and Front of House Managers in supervising Tasting Room Assistants, supporting daily operations, and driving sales.
Key Responsibilities
Guest Experience & Hospitality
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Deliver an exceptional tasting room experience, guiding guests through wine tastings, cellar tours, and food pairings.
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Host VIP groups, private lunches, and special events with flair and professionalism.
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Lead by example on the floor, ensuring staff maintain the highest standards of service.
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Liaise with the kitchen to ensure seamless coordination between food and wine service.
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Support in planning and executing a range of functions, including private tastings, staff events, and marketing activations.
Operations & Administration
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Carry out daily opening and closing procedures of the tasting room.
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Assist with stock management, reconciliations, and stock takes.
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Manage cash-ups in the absence of the Front of House Manager.
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Oversee tasting room upkeep and ensure all facilities operate smoothly.
Sales & Marketing
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Inspire and motivate the team to meet sales targets.
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Promote the estate’s Wine Club and encourage guest sign-ups.
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Support the sharing of guest experiences and highlights for social media and marketing use.
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Ensure shipping and sales documentation is accurate and complete.
What We’re Looking For
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Strong background in hospitality, with prior experience in a winery tasting room.
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Training in wine service and hospitality (Cape Wine Academy or similar) is advantageous.
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A natural leader with the ability to motivate and support a team.
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Confident, professional, and personable when engaging with guests.
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Detail-oriented with excellent administrative and organisational skills.
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Passionate about wine, food, and creating memorable guest experiences.
The Estate Experience
Working here means being part of an upmarket, vibrant hospitality setting where no two days are the same. The tasting room is alive with energy, offering cellar tastings, wine pairings, and bespoke experiences that showcase the very best of the estate. You’ll thrive in an environment that values initiative, professionalism, and a love of wine.
If you are keen to join the team please email me your updated CV to tanya@tanyaserra.co.za