Customer Executive - Fruit Industry - Port Elizabeth

The Commercial Team has a vacancy for a Customer Executive. This position will be based at the Head Office in Walmer, Gqeberha.

This position will report to the Europe Sales Manager

Key Responsibilities for the position:

• Monitor, track, and follow up on the execution of client-agreed programs to ensure its fulfillment
• Handling customer concerns and providing information, answers, or feedback.
• Maintain and develop markets and customers through promotional, relationship and research actions.
• Prioritize and generate clients "Retailers" vs Traders / Wholesalers.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Ensuring customer satisfaction.
• Preparation of information to know the status of each pallet from the moment they are loaded and until their final settlement and / or sale.
• Analyse the expenses at destination for all operations.
• Monitoring of statistics, dashboards and estimates prepared by Business Intelligence.
• Collaborate with the Sourcing team in putting together supply plans and weekly price information.
• Track and control the status of the current accounts for commercial.
• Review the production orders loaded into the systems. Project future loads with planning team and follow up.
• Help with the preparation of the Commercial and Current Accounts management control reports, controlling daily and weekly the status of loads, expenses at destination, volumes, price estimates, etc.
• Control the loading by the temporary of the Customer Master, Material Master and Pricing DB databases

 Additional skills required:

•  Previous experience in the fresh produce export industry would be advantageous
• Intermediate excel skills is required.
• Fluent in business English, excellent written and communication skills required.
• Ability to multitask and work with customers and colleagues who are scattered across the globe.
• Ability to work as an individual as well as in a team context

Email CV in WORD format: cvs@agricruitment.co.za

Please consider your application as unsuccessful if you have not been contacted within 2 weeks.

POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.