Guest Relations Officer

We are seeking an energetic and service-driven Guest Relations Officer to ensure a seamless guest journey from arrival to departure. You will be the face of the property, providing exceptional service, managing check-ins/outs, coordinating bookings, and supporting various departments when needed.

Key Duties:
• Welcome guests and manage check-in/out
• Build itineraries, assist with bookings, tours and transfers
• Update guest profiles and ensure accurate information
• Liaise with departments and support restaurant & spa when required
• Prepare welcome letters & registration cards
• Manage guest call logs and concerns
• Book, track and charge transfers
• 2 night-audit shifts per month

Requirements:
• Hospitality Certificate/Diploma
• 2–3 years experience in a similar role
• Strong admin & computer skills
• Excellent communication & people skills
• Professional, well-presented, detail-focused
• Customer-service driven and proactive
• Reliable transport

To Apply:
Please send your CV to Khula.1@mweb.co.za