Friday, 21 November, 2025
Lucy
Franschhoek 
Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay.
Salary: R18,000 – R25,000 Negotiable DOE | Live Out
Key Responsibilities:
Guest Experience & Hosting
• Warmly welcome and orientate guests on arrival
• Guide the flow of check-ins and check-outs with efficiency and care
• Ensure all departments are aligned for guest arrivals and key rituals
• Conduct final room checks in collaboration with the Housekeeping Manager
• Update bookings, guest records, and manage extensions or changes of stay
• Schedule or adjust rituals, rhythms, and experiences during guest visits
• Liaise with external practitioners where necessary
• Coordinate additional activities, transfers, and reservations
• Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager
• Process and record guest purchases from the Farm Shop and Atelier with accuracy
• Maintain and manage the cleanliness and readiness of guest golf carts
House & Daily Flow Oversight
• Serve as the connection point between guests and internal teams
• Guide the daily rhythm of the house in collaboration with department leads
• Identify and report maintenance issues and ensure follow-through to resolution
• Maintain awareness of the house environment, flow, and guest presence
• Support activity set-ups and shared spaces with attentiveness and foresight
• Hold a calm, clear presence within the team and address concerns constructively
• Ensure alignment with the property’s high standards and service ethos in all guest touchpoints
Stock & Ordering Oversight
• Conduct monthly stock takes of the Farm Shop and operating equipment
• Carry out weekly checks to identify replenishment needs
• Maintain and update digital inventory records
• Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests
• Steward stock consciously, balancing practicality and creativity while minimising waste
Guiding Principles
The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes:
• Acting with accountability and care in all responsibilities
• Leading with discernment and consistency
• Working harmoniously with the wider team
• Operating in alignment with key values:
This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.
To apply, please send your CV to: lucy@kendrickrecruitment.com