Saturday, 22 November, 2025
Lucy
Stellenbosch 
Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a prestigious luxury wine estate in Stellenbosch. Reporting to the Reservations Manager, this role focuses mainly on group and provisional bookings while ensuring courteous, efficient, and professional service in line with the estate’s high standards.
Key Responsibilities:
Handle all reservation enquiries, calls, and emails promptly and professionally
Accurately process and administer group reservations; manage provisional bookings and update the PMS
Ensure all rates, confirmations, deposits, guest details, and special requests are correct
Maintain organised records, booking accuracy, guest history, and statistical tracking
Check daily arrivals and ensure all bookings are properly confirmed, especially during high occupancy
Maximise revenue through effective upselling and adherence to cancellation/no-show policies
Stay knowledgeable about all room types, facilities, rates, promotions, and third-party booking channels
Communicate relevant guest or booking information to Operations, Sales, and Front Office
Identify and share potential sales leads; assist with pre-bookings of facilities
Build strong, professional relationships with guests, agents, and colleagues
Maintain a positive attitude, uphold service standards, and support general departmental tasks as needed
Requirements:
Matric certificate
Hospitality/Travel & Tourism diploma preferred
2–3 years’ experience in a Reservations role, preferably within 5* or luxury hospitality
Knowledge of PMS systems
Proficiency in English; additional languages advantageous
Strong sales skills and customer-oriented approach
Knowledge of domestic/international travel, business/holiday bookings, group/FIT
Working proficiency with OTAs
Exceptional guest service skills
Excellent written and oral communication skills
Strong organisational skills and attention to detail
Availability to work on a rotational basis, including weekends and public holidays
Ability to work under pressure
To apply, please send your CV to lucy@kendrickrecruitment.com