Receptionist / Switchboard Operator (Fixed Term Contract) – Luxury Wine Estate | Stellenbosch

Kendrick Recruitment is seeking a professional and service-oriented Receptionist / Switchboard Operator on a fixed-term contract to join a prestigious luxury wine estate in Stellenbosch. The successful candidate will welcome guests, provide information, and manage switchboard operations to ensure a smooth and memorable guest experience.

Main Responsibilities:


Welcome guests warmly and sincerely upon arrival and departure


Provide information about the estate, facilities, and experiences


Conduct estate tours for guests


Operate telephone and switchboard services, referring calls appropriately


Maintain booking and reservation registers and liaise with the Security department


Compile, update, and distribute relevant information across the estate


Maintain the electronic telephone directory


Communicate restaurant booking sheets to the relevant departments


Keep management informed of guest concerns


Manage lost property and hand over to the security manager


Main Requirements:


Grade 12; hospitality certificate is a plus


Preferably 1–2 years’ previous reception/switchboard experience


Excellent telephone etiquette and customer service skills


Fluent in English with strong written and verbal communication


Ability to work effectively in a team


Good computer skills (Word, Excel, Outlook)


Strong organisational skills and attention to detail


Availability to work within hospitality operating hours, including evenings, weekends, and public holidays


Comfortable interacting with distinguished clientele


Well-presented, enthusiastic, and professional


To apply, please send your CV to lucy@kendrickrecruitment.com