Reservations and Revenue Manager – Luxury Wine Estate | Stellenbosch

Kendrick Recruitment is seeking an experienced and service-driven Reservations and Revenue Manager to lead the Reservations Department at a prestigious luxury wine estate in Stellenbosch. This role is ideal for a dynamic hospitality professional with a passion for luxury service and proven experience in high-end property reservations.

Main Responsibilities:


Oversee all aspects of the reservations process, ensuring a seamless guest experience from enquiry to confirmation


Manage and lead the reservations team, providing coaching, training, and motivation


Maximise room revenue through strategic inventory management and collaboration with sales and external stakeholders


Ensure accurate data management, reporting, and system maintenance on Protel Air or similar PMS


Maintain high standards of guest service with personalised communication and attention to detail


Handle VIP bookings, special requests, and problem-solving professionally


Manage all incoming emails, phone calls, and messages, ensuring guests receive the best service


Work closely with other Heads of Departments


Attend meetings, write reports, and provide feedback as required


Main Requirements:


Grade 12 and relevant tertiary qualification


3+ years’ experience as a Reservations Manager


Experience in a luxury or 5-star environment preferred


Strong leadership, communication, and people management skills


Knowledge of revenue management principles and systems


Proficiency in hotel booking systems (e.g., Protel Air)


Exceptional attention to detail and organisational abilities


Guest-focused with excellent interpersonal skills


Ability to work under pressure in a fast-paced luxury environment


Experienced in MS Office and Excel


Availability to work within operating hours, including weekends and public holidays


To apply, please send your CV to lucy@kendrickrecruitment.com