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Hotel Duty Managers: Sophisticated Hospitality Destination (Stellenbosch Wine Route)

Tuesday, 25 November, 2025
Zelda Oelofse-Cornthwaite     0823996381
Stellenbosch  
 
We are seeking experienced Hotel Duty Managers to join our Client’s Luxury Destination Wine Estate.
 
The Duty Managers (will be focussing on our client’s guest experiences and will be the central point of connection across all guest touchpoints, from reservation through to post-visit follow-ups, ensuring seamless, personalised, and memorable experiences.
 
This role gathers and filters guest information from multiple outlets (Golf, Events, Hotel, F&B) to anticipate needs, resolve issues, and enhance satisfaction. The Guest Experience Lead enhances guest profiling and curates the CRM system to ensure guest data is accurate and actionable, driving targeted and meaningful guest interactions.
 
KEY RESPONSIBILITIES: Visit the POSITION LINK for DETAILS.
 
The Duty Managers reports directly to the Guest Relations Manager:
 
KNOWLEDGE, SKILLS, QUALITIES
 
• Matric
• Tertiary qualification in Hospitality Management or Tourism
• Valid Driver’s license
• Ability to work shifts including night shift.
• Personal and professional integrity of the highest standard
• Minimum of 3 year’s experience in hotel management or similar leadership role
• Previous 5* Hotel experience preferred
• Computer literate
• Sustainable quality and attention to detail
• Deep commitment and understanding of the guest experience
• Teamwork, cross organisational collaboration and building high performance teams
 
Email your updated CV, and Motivation to Zelda: info@pmrecruitment.co.za
 
 
PICK ME RECRUITMENT • 082 399 6381
More Vacancies: www.pmrecruitment.co.za
 
#hospitalityjobs #hoteljobs #hiring #stellenboschjobs #pmrecruitment
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