Front Office Host Manager

We are pleased to be partnering with a highly regarded travel company renowned for creating outstanding journeys throughout Africa. Deeply rooted in conservation, culture and community, this respected brand is dedicated to offering immersive and authentic travel experiences that showcase the continent’s remarkable landscapes and heritage.
  
They are now looking to appoint a Front Office Host Manager to join their enthusiastic and committed team. This is an excellent opportunity to work within a purpose-led organization recognized for its high standards and enduring commitment to responsible tourism, with genuine scope for development into more senior positions.
  
In this Front Office Host Manager position, you will receive a competitive salary, along with contributions towards medical aid and a provident fund.

Job Description:
  
In this role you will support the effective running of front-of-house and guest logistics operations, working closely with teams and head office. You will help coordinate daily activities, uphold service standards and ensure a smooth, well-organized guest experience across all touchpoints.

• Support and deputies for the Front Office Manager while overseeing reception, retail, wellness and transfer operations
• Coordinate daily lodge communications, schedules, guest movements and accurate room allocations
• Deliver a seamless guest journey through professional hosting, check-ins, check-outs and feedback handling
• Act as the key liaison between the lodge, central reservations and operational managers
• Manage airstrip activity, flight logistics and all road transfer planning, including external suppliers when required
• Assist with financial controls, reporting, banking, billing accuracy and revenue tracking
• Lead, train and roster front-of-house teams, ensuring systems, standards and procedures are maintained
• Maintain records, compliance, supplies and operational forecasts to support smooth lodge performance

Experience Required:  

• Oversee daily lodge operations including Front Office, Safari Shop, Massage services, and Transfers, deputizing for the Front Office Manager as needed
• Ensure smooth communication across all departments, with guests, manage emails, radios, and WhatsApp updates
• Prepare and maintain accurate operational day sheets, room allocations, guest lists, and occupancy forecasts
• Assist with guest check-ins, check-outs, billing, hosting, and agent inspections, ensuring a seamless guest experience
• Support financial and administrative tasks, including weekly banking, massage revenue reports, cost analysis, and monthly reporting
• Manage staff rostering, leave planning, training, and performance oversight for Front Office, Transfers, Safari Shop, and Massage teams
• Coordinate transfer bookings, vehicle permits, supplier communication, and logistics for guests and drivers
• Monitor and address guest feedback, investigate incidents, and escalate operational or financial concerns appropriately
• Maintain accurate records, documentation, and lodge resources including stationery, revenue spreadsheets, and airstrip operations
• Apply hospitality expertise, leadership, and organizational skills to ensure high standards of service and efficient lodge management 

Benefits and Perks: 

• Competitive Salary
• ⁠Bonus
• Medical aid contributions
• Provident funds benefits
• Generous annual leave
• Accommodation
• Live-in position

IMPORTANT

1. If this role ticks your boxes and you’ve got the relevant experience, then click and apply or send your resume to - zhane@ambitionstravelrecruitment.com 
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