Duties & Responsibilities Key Responsibilities Manage daily tasting room operations and lead the floor during service Deliver and maintain exceptional service standards during high-volume periods Host wine tastings, VIP guest experiences, lunches, and cellar/trophy room tours Lead, motivate, and support tasting room assistants and waitstaff Coordinate guest flow, seating, front desk operations, and incoming calls Assist with stock control, stock takes, ordering, and variance reporting Drive wine sales and contribute toward achieving and exceeding sales targets Support functions, tastings, events, and marketing activities Assist with cash-ups, admin controls, and opening/closing procedures Ensure cleanliness, maintenance reporting, and adherence to operational standards Wine, Sales & Training Inspire staff through ongoing wine education and training Confidently communicate the Ernie Els Wines brand story and vintages Promote upselling and position the tasting room as a key revenue driver Handle cellar door and international order processes accurately Desired Experience & Qualification
Requirements Previous experience in a winery tasting room and/or restaurant environment Supervisory or assistant management experience in hospitality Strong leadership, communication, and guest engagement skills Passion for wine, hospitality, and service excellence Relevant qualifications advantageous (Hospitality Management, Cape Wine Academy, WSET, etc.) Key Competencies Guest-focused and service-driven Proactive, solutions-oriented, and detail-focused Confident communicator with a warm and professional presence Strong people management and team development skills
A market-related salary will be offered, based on skills, experience, and professional expertise.Please apply for this position click HERE.